Terms and Conditions

These terms and conditions of sales (the "Terms and Conditions") are binding on the person or entity purchasing products

from Lorenol Labs®, LLC ("Lorenol® "), as indicated on the preceding order form.

 

1. Definitions:

a. ”Customer" shall mean the company, entity or person identified on the Order Form and, if a company or entity, its

affiliates, subsidiaries, members, and partners.

b. ”Formulation" shall mean the formula for any product, including any ingredients and the amounts of ingredients in the

Product, and the process by which the Product is produced.

c. ”Marks" shall mean the Lorenol® name and logo, and the name of any Product and any logo or design appearing on such

Product as provided by Lorenol®.

d. ”Order Form" shall mean the order form to which these Terms and Conditions are attached or any other order form of

Lorenol® used by Customer via physical or electronic means.

e. ”Product" shall mean any product or products purchased by Customer from Lorenol Labs®.

 

2. Payment terms:

Payment is due the date the order is placed, payable by cash, or credit card only. Checks or Net 30 terms must be pre

approved by the home office. Associated agreement terms must be made within 30 days of shipment receipt.

a. Damaged /Problem Shipments: Product shipments are expected to be inspected upon receipt. Detailed reporting of

issues should be made to jam@lorenollabs.com on shipment issues for, missing or damaged products within 48 hours

of receipt. It is recommended that all packing receipts be retained until items have been fully inspected.

b.Returns/Exchanges: Returns, exchanges, and associated agreement terms must be within 30 days of shipment

receipt. All Returns/Exchanges must receive an RA#.

 

3. Wholesale:

Lorenol Labs® products are exclusively marketed by Medically Directed Locations. Non medically directed location product

sales are prohibited. Deviations from published Company Image usage, and or online sales must be requested and formally

approved by the company. Unauthorized Sales can result in withdrawal/suspension/termination of the Sales agreement.

 

4. Comments/ Recommendations:

Company objectives include providing excellent customer service, accordingly e-mail recommendations, comments,

suggestions to info@lorenollabs.com are welcome and requested.

 

5. Customer License to Marks:

Customer may use the Marks that are provided by Lorenol (i) on the Product and on marketing collateral, Product instructions,

Product inserts, and other documents supplied by Lorenol®, and (ii) on Customer's website, social media sites, printed

materials and ads, solely for the promotion, marketing and sales of Lorenol's Product by Customer. The following sentence

notwithstanding, (A) all use of the Marks on Customer's website and other social media sites must conform to Lorenol's®

Trademark Usage Guide on Lorenol Labs® website, which is subject to change without notice, and (B) all printed materials of

any kind using the Marks require the advanced approval of Lorenol Labs®. Lorenol Labs® reserves the right to reject

 

 

Customer's specific use of the Marks in print or on social media, and customer will cease such specific usages immediately

upon receiving notification from Lorenol Labs®.

 

6. Adverse Reaction Report:

Should any end user sold Product by Customer complain of any adverse reaction(s) to the Product Customer shall have the

end user customer fill out an Adverse Reaction Report (as provided or from the Lorenol® website). The report should be filed

immediately with the Medically directed Doctor, Nurse, Professional location where Product was purchased and emailed to

jam@lorenollabs.com within 24-48 hours of Customer learning of the adverse reaction(s).

 

7. Warranty Disclaimer: EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT,    LORENOL® DISCLAIMS ALL

WARRANTIES, CONDITIONS.OR REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL, OR (WRITIEN) WITH RESPECT

TO THE PRODUCT, INCLUDING ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE, NON INFRINGEMENT, AND NON-INTERFERENCE.

 

8. Limitation of Liability:

LORENOL® SHALL NOT BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR

CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, OR BUSINESS INTERRUPTION,

REGARDLESS OF WHETHER CUSTOMER WAS ADVISED OF THE POSSIBILITY OF ANY OF THE FOREGOING; AND (B)

IN NO EVENT SHALL THE TOTAL COLLECTIVE LIABILITY LORENOL® UNDER THIS AGREEMENT EXCEED THE

AGGREGATE AMOUNTS PAID OR OWED BY CUSTOMER FROM LORENOL® DURING THE 6 MONTH PERIOD

PRECEDING THE DATE ON WHICH THE CLAIM AROSE. THE WARRANTY DISCLAIMER AND LIMITATIONS OF LIABILITY

SET FORTH IN THESE TERMS AND CONDITIONS SHALL APPLY IRRESPECTIVE OF ANY FAILURE OF ESSENTIAL

PURPOSE OF ANY LIMITED REMEDY

 

9. Miscellaneous:

a. Ruling Law. These Terms and Conditions shall be governed by the laws of the State of Texas (excluding any rule or

principle that would refer to and apply the substantive law of another state or jurisdiction).

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